Customer Service Work from Home Jobs: Customer Service Representative is someone who helps customers with complaints and questions, gives customers information about products and services, takes orders, and processes returns.
What does a Customer Service Representative do?
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organisation. They also provide solutions that fit those individualised situations and prioritise the customers’ needs at each step of the process.
What are the duties and responsibilities of a Customer Service Representative?
A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
What makes a good Customer Service Representative?
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. Also, they must have a strong understanding of their company’s products and services to address customer questions. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment.
Who does a Customer Service Representative work with?
Customer Service Representatives work in various settings, from retail stores to call centres. In most cases, a Customer Service Representative works on a small team under a Customer Service Manager.
#1. American Express
American Express only hires work at home customer service agents from selected U.S. States. You must be ready to work a minimum of 40 hours every day. Beginners pay is $16 per hour but as you progress you stand to earn $28 per hour.
#2. Brighten Communications
Brighten Communications contract telemarketers based in the U.S. and pays up to $18 per hour. As an independent contractor for the company, you require a landline phone to carry all the business calls as well as long-distance phone service.
#3. Working Solutions
Working Solutions is a US company that offers diverse services including telemarketing, remote agents, and CRM solutions. Successful applicants/Agents receive free training and can work from any location. Payment is per project and can reach up to $30 per hour.
#4. ACD Direct
ACD Direct is a US call centre company that provides work-at-home jobs, which involves answering calls from pledge campaigns organised by non-profit organisations. The pay ranges from $0.25- $0.30 per talk minute, which translates to $18 per hour.
#5. Contract World
Contract World is a US recruitment company for businesses such as KFC, Pizza Hut, Shopping Network and more. The pay ranges from $11-$16 per hour with deposits made directly twice a month. Requirements include a dedicated phone line, fast Internet, as well as a web camera.
#6. Neiman Marcus
Neiman Marcus is a customer service company that employs home-based workers from Dallas only. Nonetheless, plans are already underway to expand to other locations. Pay is $11-$16 per hour.
Arise is a renowned company that contracts work at home customer service agents in the U.S. Their pay depends on the kind of client you are assigned to work with, but usually, ranges from $10-$20 per hour. The great thing about this job is flexibility. You can work as much as you want.
Pleio is a call service company that seeks to hire workers who can call patients and remind them to take their medications. The process of hiring involves undergoing a screening process, taking a test, and doing a mock call. Pay is $15-$20 per hour.
#9. Blue Zebra Appointment
Blue Zebra Appointment hires appointment setters who are willing to work home-based. The positions are open to USA and Canadian residents. It is cold calling work from a home company that pays employees up to $25 per hour, depending on their level of expertise and experience.
NexRep hires customer service agents and sales representatives to work home-based. Your job description consists of taking inbound and outbound calls. The pay is up to $25 per hour and commissioned based.